Customer Rights & Transparency
ASMPIRE ensures full compliance with EU and French consumer protection laws. Our policies clearly outline your rights regarding refunds, returns, shipping, and privacy.
Policy Highlights
Refund & Return Policy
Consumers have a 14-day right of withdrawal from the date of receipt (per EU Directive 2011/83/EU and French consumer code). Products must be returned unused and in original packaging.
- Return period: 14 calendar days
- Refund timing: Within 14 days of receiving returned items
- Shipping cost: Customer pays for standard return shipping, unless the item is defective
Shipping Policy
Orders are processed within 2–4 business days. Tracking is provided for all shipments.
- Domestic (EU/France): 3–8 business days
- International: 10–25 business days
- Customs & Duties: Customer responsibility for any applicable fees
Privacy Policy
We only collect essential data to fulfill orders and improve services. Personal data is encrypted and processed in compliance with GDPR.
- Your Rights: Access, correct, or delete your personal data
- Cookies: Used only with consent
- Third Parties: Shared only with trusted providers for service fulfillment
Terms of Service
By using ASMPIRE, customers agree to our terms governing orders, payments, and website use.
- Applicable Law: EU and French law
- Content: Owned by ASMPIRE
- Liability: Limited to direct damages